RETURNS CREDIT ONLINE SHOP
You can find all the information here. We ship daily with DHL, so you will usually receive your order within 2-3 days within Germany.
If the product does not fit, you can return it to us in the original packaging (including hangtag) within 14 days of receiving the package.
If you need a different size, please contact us directly via our chat or by email at support@lumiies.com.
Please note: The buyer is responsible for return shipping costs. We only accept products that are unused, in their original packaging and with all labels.
Please remove all hair before returning and pack the product carefully.
Please notify us of your return in advance by email to support@lumiies.com. We will not accept dirty products or products that have already been washed.