Shipping & Returns
Everything clear before you order.
Here you find all information on shipping costs, delivery times, returns, exchanges and withdrawal. If you are unsure about size or fit, please contact us in the customer chat before ordering.
- Insured with tracking
- Register your return online
- Support in the customer chat
Would you like to exchange or return something?
Please use the returns button first. There you register your return or exchange and receive all further information.
The withdrawal button is for the statutory right of withdrawal. For a regular exchange or return, please use the button "Register return or exchange".
4,90 € shipping
free from 99 €, delivery in 1 to 3 working days
7,90 € shipping
no free shipping, delivery in 2 to 4 working days
Ordered today
ordered before 11:00, leaves the warehouse the same working day
14 days
from receipt of the goods, registered in advance
Shipping costs
| Country | Shipping costs | Free shipping from | Delivery time |
|---|---|---|---|
| Germany | 4,90 € | 99 € | 1 to 3 working days |
| Austria, France, Netherlands | 7,90 € | no free shipping | 2 to 4 working days |
Free shipping from 99 € applies to deliveries within Germany only. In all other countries you will find lumiies® at our specialist retail partners.
Where to buy lumiies®
Design studio Hamburg, delivered directly
lumiies® is a design studio from Hamburg. We design and develop every product ourselves and have deliberately chosen selective distribution: to Germany, Austria, France and the Netherlands we deliver directly from our central warehouse, short, fast and from one source.
In the rest of Europe through specialist retail
Outside Germany, Austria, France and the Netherlands you will find lumiies® at our specialist retail partners, with personal advice on site. Would you like to know which partner is near you? Write to us at support@lumiies.com and we will name the closest retailer.
You are a retailer and would like to carry lumiies®? Retailer enquiries to: sales@lumiies.com
Tracking after your order
All parcels are sent insured and with a tracking number. Shipping is handled by DHL or GLS. After dispatch you receive an email with your tracking number, so you can check at any time where your parcel currently is. Please also check your spam folder.
Check the shipment status
Please follow the tracking status yourself, especially if your parcel is forwarded to a parcel locker, branch or pickup point. That way you see in time where your parcel is and by when it can be collected.
Cancelling & discounts
Free before dispatch
As long as your order has not been handed over to DHL or GLS, you can cancel it free of charge. Please contact us as quickly as possible. Once the parcel is on its way, you can return the goods after receipt under your right of withdrawal.
7,90 € return transport
If a delivery is refused or a parcel is not collected in time from a parcel locker, branch or parcel shop and returns to us, we charge a flat rate of 7,90 €, offset against any refund. You remain free to prove that we incurred no costs or lower costs.
Only in the cart
Discount codes cannot be redeemed after the order has been completed. Code not working? Please do not complete your order yet and message us in the customer chat. We will find a solution.
Before the return: check the size
Many returns come from uncertainty about the size. Use our customer chat and send us measurements, weight and breed. Together we will find the right size for your dog.
Important on exchange & sale
- Super sale products, display pieces and B-goods are excluded from exchange if they are marked accordingly on the product page.
- For an exchange, items must be clean, unworn and in their original packaging.
- Your statutory right of withdrawal remains unaffected.
How the return works
Register
From Germany in the returns portal, from all other countries by email.
Pack
Clean, unworn, in the original packaging with film and hangtags.
Ship
With tracking, labelled with name and order number. Keep your proof of postage.
Refund
Within 7 to 10 working days of receipt, to the original payment method.
Questions about your return?
Costs & refunds
5,90 € DHL label
The DHL return label from the returns portal is deducted from the refund. Return shipping costs are borne by the customer.
Register by email
The DHL label is valid within Germany only. Please email support@lumiies.com with name, order number and items, then ship yourself, insured and with tracking.
14 days
You can return your order within 14 days of receiving the goods.
7 to 10 working days
From receipt in our central warehouse, to the original payment method only. Returns are processed Monday to Friday: a parcel arriving on a Friday is processed from Monday. All returns are processed within this period.
Keep the receipt
Please always send returns with tracking and keep your proof of postage. This way the whereabouts of your parcel can be verified at any time.
Send them back too
Free products tied to a minimum order value must be sent back if the order no longer qualifies for them after a return.
Where do I send my return?
Returns cannot be sent to our office. Please send returns only to our central warehouse and fulfillment center, so your parcel can be received and assigned correctly.
Amara Fulfillment UG
c/o lumiies - high visibility GmbH
Stralsunder Ring 3
DE-69181 Leimen
Please label clearly
- Mark the parcel clearly with your name and order number.
- Register every return in advance: from Germany in the returns portal, from all other countries by email.
- Returns without registration, name and order number cannot be assigned in the central warehouse.
Unsure?
Do you have questions about size, fit, shipping or returns? Write to us in the customer chat or by email at support@lumiies.com. When asking about an order, please always include your order number.
