Shipping & Returns
Everything clear before you order.
Here you find all information on shipping costs, delivery times, returns, exchanges and withdrawal. If you are unsure about size or fit, please contact us in the customer chat before ordering.
- Insured with tracking
- Register your return online
- Support in the customer chat
Would you like to exchange or return something?
Please use the returns button first. There you register your return or exchange and receive all further information.
The withdrawal button is for the statutory right of withdrawal. For a regular exchange or return, please use the button "Register return or exchange".
4,90 € shipping
free from 99 €, delivery in 1 to 3 working days
7,90 € shipping
no free shipping, delivery in 2 to 3 working days
Ordered today
ordered before 11:00, leaves the warehouse the same working day
14 days
from receipt of the goods, registered in the returns portal
Shipping costs
| Country | Shipping costs | Free shipping from | Delivery time |
|---|---|---|---|
| Germany | 4,90 € | 99 € | 1 to 3 working days |
| Netherlands | 7,90 € | no free shipping | 2 to 3 working days |
Free shipping from 99 € applies to deliveries within Germany only.
Where to buy lumiies®
Design studio Hamburg, delivered directly
lumiies® is a design studio from Hamburg. We design and develop every product ourselves and have deliberately chosen selective distribution: to Germany and the Netherlands we deliver directly from our central warehouse, short, fast and from one source.
In the rest of Europe through specialist retail
Outside Germany and the Netherlands you will find lumiies® at our specialist retail partners, with personal advice on site. Would you like to know which partner is near you? Write to us at support@lumiies.com and we will name the closest retailer.
You are a retailer and would like to carry lumiies®? Retailer enquiries to: sales@lumiies.com
Tracking after your order
All parcels are sent insured and with a tracking number. Shipping is handled by DHL or GLS. After dispatch you receive an email with your tracking number, so you can check at any time where your parcel currently is. Please also check your spam folder.
Check the shipment status
Please follow the tracking status yourself, especially if your parcel is forwarded to a parcel locker, branch or pickup point. That way you see in time where your parcel is and by when it can be collected.
Before the return: check the size
Many returns come from uncertainty about the size. Use our customer chat and send us measurements, weight and breed. Together we will find the right size for your dog.
Important on hygiene & sale
- Knitted beanies are excluded from exchange for hygiene reasons.
- Dirty or worn products and items without original packaging cannot be taken back.
- Super sale products, display pieces and B-stock are excluded from exchange.
How the return works
Register
Always register a return or exchange in advance in the returns portal. Without registration your parcel cannot be clearly assigned in the central warehouse.
Pack
Send items back clean, unworn and in the original packaging with film and hangtags.
Ship
Always send your return with a tracking number and sufficient insurance.
Processing
After arrival we check the contents and condition of the goods. After approval we refund to the original payment method.
Return costs: A DHL return label can be created in the returns portal. The cost of 5,90 € is deducted from the refund. The cost of return shipping is borne by the customer.
Returns from the Netherlands: The DHL return label is valid within Germany only. Please send your parcel back yourself, insured and with a tracking number.
Return period: You can return your order within 14 days of receiving the goods. Please keep to this time window.
Refund processing: As soon as your parcel has arrived with us, the contents and the goods are checked. After approval, processing can take 7 to 10 days from receipt of the parcel. The amount is refunded to the original payment method only.
Insured shipping: Please always send returns with a tracking number and sufficient insurance. For parcels sent uninsured and lost in transit we accept no liability.
Free products: Free products tied to a minimum order value must be sent back if the order no longer qualifies for them after a return.
Where do I send my return?
Returns cannot be sent to our office. Please send returns only to our central warehouse and fulfillment center, so your parcel can be received and assigned correctly.
Amara Fulfillment UG
c/o lumiies - high visibility GmbH
Stralsunder Ring 3
DE-69181 Leimen
Please label clearly
- Mark the parcel with your name, order number and contact details.
- Returns always have to be registered in the returns portal in advance.
- Without clear details the return cannot be assigned correctly.
- If you have questions, please use the or write to us before shipping at support@lumiies.com.
Parcels that are not collected
After dispatch, please check your emails, your spam folder and the tracking status of your shipment regularly. If a parcel is not collected in time from a parcel locker, branch or parcel shop and is therefore sent back to us, the resulting return costs can be charged to the customer or deducted from a refund.
Delivery area
Our online shop delivers to Germany and the Netherlands. In all other countries you will find lumiies® at our specialist retail partners, and we are happy to name the closest retailer by email at support@lumiies.com.
Do you have questions about size, fit, shipping or returns? Write to us in the customer chat or by email at support@lumiies.com. When asking about an order, please always include your order number.