Initiate Withdrawal
Request a withdrawal
Use this form to submit your withdrawal online. Simply enter your order number and the email address or postal code from your order.
Looking to exchange or return instead?
A withdrawal is the legal cancellation of your purchase. If you'd rather have a different size or colour, or simply send an item back, please use our returns portal directly.
Good to know: Your statutory right of withdrawal applies for 14 days from receipt of the goods.
Right after submitting, you'll receive an email with your withdrawal confirmation – please also check your spam folder. Our team will then inform you about the next steps.
Questions? Our customer service is happy to help – email support@lumiies.com or use our customer chat.
Note: It must be the same email address
which was used for the order. If you are unsure, then see to which address the order confirmation email was sent.
