Initiate Withdrawal

Use this form to submit your withdrawal online. Enter your order number and the email address or postcode from your order.

Important: a withdrawal always covers your entire order

Please select all items of your order. Only then can we process your withdrawal.

Would you like to send back single items only?

Then this is a return. The same applies if you need a different size or colour. Please use our returns portal, the rest of your order stays with you.

Good to know: Your statutory right of withdrawal applies for 14 days from receiving the goods. You will receive a confirmation by email right after submitting, please also check your spam folder. We will then get back to you with the next steps.

Questions? Email us at support@lumiies.com or use our customer chat.